Build government trust with better service to constituents

Citizens want more from their constituent experiences (CX), and state and local officials also want to deliver better CX. Citizens want to be able to access services and information quickly through many channels. Two main strategies can improve CX: giving better self-service options and empowering agents and caseworkers to deliver excellent service.

Learn how new tools can build trust:

• Multi-channel self-service options allow constituents to access government services more easily
• Empowered live agents allow them to proactively share accurate, up-to-date information with constituents
• Effective knowledge management allows consistent information to be shared via self-service and live agents

Serve better with modern CX tools. Read the issue brief.